Home/Case Studies

What we built, and what changed.

Every case study below has a business problem, the technical reality behind it, what we built, and a result we can evidence. Where a client has not authorised being named, the business is described rather than named — we treat that as carefully as we treat their uptime.

Detailed case studies

Six engagements, in full.

Lab Alley · US chemical distribution · Adobe Commerce, compliance & operations

Nine years running commerce that standard e-commerce cannot do.

Selling regulated chemicals online means pricing, shipping and compliance rules no off-the-shelf store supports — and shipping costs nobody could account for.

96.7%of orders matched line-by-line to the carrier invoice

4,132SKUs audited against live production data

9 yearscontinuous relationship, still shipping

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Premium watch brand, US · Premium watch retail · Commerce operations & privacy engineering

The platform that sits between Shopify, the warehouse and the marketing stack.

Shopify runs the storefront. It does not run the parts of the business that sit either side of it.

19 → 7columns of customer data retained per order

11webhook topics, every one signature-verified and logged

4credential sets moved out of files into an audited vault

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DAR Transport · Canadian freight & logistics · Saskatchewan

A dispatch platform, and an honest service list.

Quote, dispatch, track, deliver and invoice in one platform — starting with a signed audit of what the company actually hauls.

22advertised services removed, and blocked in code from returning

3 portalsadmin, customer and driver on one codebase

109API endpoints across a 12-state order lifecycle

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KFC, Pizza Hut & Yum — Kenya · Quick-service restaurants · Delivery logistics

Built for one brand. Adopted by three.

The only endorsement an agency cannot write for itself: the client rolled the platform out to a second brand, then a third.

3brands running on one platform

Group leveladopted across brands

Real timebranch-network delivery visibility

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Cognitive assessment platform · EdTech · Assessment & reporting

Twelve assessments, rebuilt without breaking fourteen years of scores.

A legacy assessment product that could not run on a phone — rebuilt without invalidating a single historical score.

12assessments migrated off the legacy stack

3,908age-normalisation rows preserved and driving every score

0historical scores invalidated by the rebuild

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AI sales & support assistant · SaaS · Retrieval-augmented AI for online retail

An AI assistant that answers from the merchant's own site — or fetches a human.

Generic chatbots either say nothing useful or invent an answer. This one answers from the merchant's own content, and knows when to stop.

14.6s → 1.3srepeat-question response time after the semantic cache

5–15s → 2.5spage content extraction, per page

7fallback stages before a site scan is declared impossible

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Also shipped

Other work.

Projects we can talk about but have not written up in full — either because the client has not authorised a case study, or because the engagement predates the way we document work now. We can usually discuss any of them on a call.

Wellbeing SaaS · US

HumanOp

Engineering partner on a consumer subscription platform: assessment scoring, a versioned API surface, an AI coaching layer with per-message cost metering, and a staff administration console. Running in production since 2024.

LaravelNext.jsMySQLStripeClaude

B2B platform · Europe

Games Industry Network

Professional network and event platform for the games industry — profiles, scheduled meetings, studio pages and a marketplace, across web and mobile.

PlatformWebiOSAndroid

Multi-store B2B commerce

Adobe Commerce B2B

Company accounts, tiered and contract pricing, quote workflows and purchase approvals on Adobe Commerce, integrated with an ERP.

Adobe CommerceB2BERP

Real estate · Geo search

Property search platform

Map-based property discovery with geofenced area search, saved searches, alerts and agent dashboards.

ReactGeo searchSaaS

GovTech · United States

Vehicle registration workflow

A paper vehicle-registration process turned into a guided digital flow with document upload and status tracking.

SaaSWorkflowDocument upload

Media tooling

Browser-based video editor

Timeline editing, a rendering pipeline and shared team libraries, running in the browser.

Web appMediaRendering

Mobile · Sports communities

SportSocial

Social platform for sports clubs: fixtures, team chat and match-day coordination on mobile.

React NativeMobile

FinTech · Market analysis

Trading intelligence dashboard

A multi-panel market analysis desktop application: scanners, technical indicator stacks and a pre-market briefing surface.

ReactElectronCharting

Some of our work is confidential.

Several long-running clients are under NDA. We can usually discuss relevant projects privately on a call, including ones we cannot publish here.

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